Refund Policy

Last updated 16 September 2026

Try before you pay

The Free plan runs SkinsMaster's full bidding logic on simulated bids, so you can see how it works before paying for a plan.

Plans don't renew automatically

Each payment covers 30 days of access. Nothing is charged again unless you choose to renew, so there's nothing to cancel.

When we refund

• Charged in error: for example, paying twice for the same plan by mistake.
• A fault on our side: if SkinsMaster doesn't work for you because of a problem with our software that we can't fix within a reasonable time.
• Where the law requires it, including under the Consumer Protection Act and the ECT Act.

Contact us within 14 days of the payment. Approved refunds cover the unused part of your plan, or the full amount for payments charged in error.

When we don't refund

• Trading losses, or items not selling for the price you hoped.
• Changes, outages, fees or account decisions by Steam or third-party marketplaces.
• Accounts suspended for breaking our Terms of Service.
• Unused time after you stop using the app, outside the cases above.

How refunds are paid

• Bank and card payments are refunded through Paystack to the original payment method, in rands.
• Crypto payments are refunded in USDT to a wallet address you provide, less network fees.

Refunds usually take 5 to 10 business days to reach you once approved.

Ask for a refund

Contact us with the email on your account, the payment date and the reason.